Answers to the most common questions about the Health Vault platform — from registration to data security.
General questions
It is your personal health account — upload medical documents, get a clear picture of your condition, and share data with your doctor. All lab results, discharge summaries, and studies from different clinics — in one secure place.
Data storage and basic viewing — free. Every month you get a free balance of up to £2 — enough for approximately 50 tests and reports. No subscription needed: you pay only for actual AI feature usage. Registration takes a couple of minutes, no card required.
No. Health Vault is a tool that helps you and your doctor better understand your health. AI analyses data and highlights what matters, but final decisions are always made by the doctor.
Health Vault works in any modern browser — on computer, tablet, and smartphone. No installation needed, your data is available from any device.
How it works
Take a photo or upload a file of a test, discharge summary, or conclusion. PDF files and images as well as text files are supported. The service automatically recognises the document and adds the data to your history.
For key fields, recognition accuracy typically exceeds 90%. You always see the original document next to the extracted data and can verify the result.
It helps explain in plain language what is written in medical documents, draws attention to important changes in indicators, and answers questions about your data.
Unlike general-purpose chatbots, the Health Vault AI assistant works with your complete medical history and references specific documents and lab results.
Security and data
Yes. Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Only you and the doctors you explicitly grant access to can access it. We comply with UK GDPR and the Data Protection Act 2018.
Yes. You can export all data and original files at any time, and completely delete them from the system. Control over your data always remains with you.
Yes. You can exclude personal information from uploaded files and use the app with minimal personal profile data.
For clinics and doctors
Usually we start with a demo, then launch a pilot in one department, train the team, and gradually scale the solution.
Through API and standard data exchange formats. We align technical details with your IT department.
For government agencies
We automate analysis of large volumes of medical data, help identify anomalies, and build clear reports for decision-making.